We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestsellers Paid (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So this is a gift for my 2 year old, she hasn't seen it set but I tested it out to make sure it was working properly and it is soo cute! I can't wait for her to open it and see what its it! The lights are pretty bright in the bathroom and ill definitely need to make sure the tubs not totally full or else it'll spray out cause it does go pretty high, but in a good way! Will definitely get another one for inside and one for outside pool play :)
I absolutely love this toy for my daughter! It runs great and bounces off of things and doesn't get stuck and the water spout is amazing. Shoots nice and high which is a lot of fun. The music that plays in the Ufo base is a little loud and repetitive but luckily it's not unbearable. I'm going to try putting a flat cotton round over the speaker to try and absorb some of the sound so it's not quite as loud. All in all I think this is a great toy with dual function even though my 1 year old is a little afraid of how quickly it moves, but it does come with a guard for the wheels to keep it from going so we've been playing with it like that.
I bought this for my niece and she absolutely loves it. It is her new favorite bath toy. She loves it so much that others have bought it after seeing her play with it. It is fairly easy setup. You do need a screwdriver for the battery cover and it is recommended that you take the batteries out between uses. That whole mechanism is a bit inconvenient, but not overly so. It activates once the sensors hit water. She loves to take it in and out and watch the water come out and the lights turn on. It really is a great buy.